Privacy Policy

Last updated:

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our moving logistics planning services. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Personal identification information (name, email address, phone number, postal address)
  • Moving details and requirements (pickup and delivery addresses, dates, item descriptions)
  • Payment information (credit card details, billing address - processed securely through third-party payment processors)
  • Communication preferences and correspondence
  • Account information if you create an account with us
  • Feedback and survey responses

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address and location data
  • Browser type and version
  • Device information (type, operating system)
  • Website usage data (pages visited, time spent, click patterns)
  • Referring website addresses
  • Cookies and similar tracking technologies (see our Cookies Policy for details)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: Provide and improve our moving logistics planning services, process bookings, and coordinate moves
  • Communication: Respond to inquiries, send service updates, booking confirmations, and important notices
  • Marketing: Send promotional materials, newsletters, and special offers (only with your explicit consent)
  • Payment Processing: Process payments, manage billing, and prevent fraud
  • Analytics: Analyze website usage, improve user experience, and optimize our services
  • Legal Compliance: Comply with legal obligations, enforce our terms, and protect our rights
  • Customer Support: Provide customer service and technical support

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors for transaction handling
  • Cloud storage and hosting providers
  • Email service providers
  • Analytics and marketing service providers (including Google Analytics and Google Ads)

4.2 Advertising Partners

We work with advertising partners, including Google Ads, to display relevant advertisements. These partners may use cookies and similar technologies to collect information about your online activities across different websites. You can opt out of personalized advertising through your Google Ads settings or by visiting the Network Advertising Initiative opt-out page.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage and Security

We implement comprehensive security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure servers and databases with restricted access
  • Regular security assessments and updates
  • Employee training on data protection
  • Access controls and authentication measures

Your data is stored on secure servers located in New Zealand and may be processed in other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account information: Retained while your account is active and for 7 years after closure for legal and tax purposes
  • Transaction records: Retained for 7 years as required by New Zealand law
  • Marketing data: Retained until you opt out or withdraw consent
  • Website analytics: Aggregated and anonymized data may be retained indefinitely

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under New Zealand privacy law and applicable regulations, you have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to processing of your data for certain purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Data Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent for data processing at any time
  • Complaint: Lodge a complaint with the Privacy Commissioner of New Zealand

To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.

8. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies. Key third-party services we use include:

  • Google Analytics: Website analytics and usage tracking (see Google's Privacy Policy)
  • Google Ads: Online advertising and remarketing (see Google Ads Privacy Policy)
  • Payment Processors: Secure payment processing (subject to their respective privacy policies)

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand, including countries that may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by data protection authorities
  • Certification schemes and codes of conduct
  • Other legally recognized transfer mechanisms

By using our services, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last updated" date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact us:

Email: response@glowlightart.world
Phone: +6492561500
Address: 41A Pavilion Drive Mangere, Airport Oaks, Auckland 2022, New Zealand
Privacy Officer: Available upon request

You also have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand if you believe we have violated your privacy rights.